Project details
e-SEVA Mobile App
About Project
The project aims to bridge the gap between government officials and the public by offering streamlined access to essential services. The app includes slot booking at nearby Mee Seva centers and providing users with information to complete certain tasks independently.
For of all, what is meeseva?
Mee Seva is a Government-to-citizen and citizen-to-Government service provided by the government of telugu states in India.
Design Approach - Building for Everyone
e-SEVA was envisioned as more than a portal, primarily designed for everyday citizens, many of whom are first-time users of digital public services. The goal wasn’t just to make a good-looking interface, but to create a system that felt trustworthy, understandable, and accessible to all, regardless of age, location, or digital literacy.
To achieve this, my approach was anchored in three key principles:
Clarity Over Complexity
Every label, action, and form field was stripped down to its simplest, most meaningful version—avoiding bureaucratic jargon in favour of plain language.Accessibility as a Default, Not a Feature
Large touch targets, readable typography, and clear visual hierarchy made the platform usable across devices and for users with varying levels of ability.Empowering the User Through Guidance
Step-by-step flows, progress indicators, and instant feedback gave users confidence in their actions, reducing abandonment and confusion.
Research & Discover
The Primary research segment involves researching articles, news, online papers and other case studies that helped in figuring out detailed information about mee Seva and its services, which include both state and central authorities related tasks. By this procedure, we're potentially able to split the data that helped in strategizing the content.
The Secondary research involves a semi-structured interview with 3 individuals of different grades. The questionnaire is given below
How often you go to mee seva?
What do you feel about meeseva service?
Any recent situation in meeseva that frustrated u the most?
What is the usual waiting time to reach the staff?
Do you feel like doing regular basic tasks by yourself?
For what purpose you go to mee seva?
Do you feel mee seva is the best way to get things done?
Have you faced problems about payment system in mee seva?
How staff treats you or guides you through process?
Is there any situation that was faced by your grandparents(senior citizen)?
Do you have a tracking system of your documents?
Do you get your documents on given time?
About Project
The project aims to bridge the gap between government officials and the public by offering streamlined access to essential services. The app includes slot booking at nearby Mee Seva centers and providing users with information to complete certain tasks independently.
For of all, what is meeseva?
Mee Seva is a Government-to-citizen and citizen-to-Government service provided by the government of telugu states in India.
Design Approach - Building for Everyone
e-SEVA was envisioned as more than a portal, primarily designed for everyday citizens, many of whom are first-time users of digital public services. The goal wasn’t just to make a good-looking interface, but to create a system that felt trustworthy, understandable, and accessible to all, regardless of age, location, or digital literacy.
To achieve this, my approach was anchored in three key principles:
Clarity Over Complexity
Every label, action, and form field was stripped down to its simplest, most meaningful version—avoiding bureaucratic jargon in favour of plain language.Accessibility as a Default, Not a Feature
Large touch targets, readable typography, and clear visual hierarchy made the platform usable across devices and for users with varying levels of ability.Empowering the User Through Guidance
Step-by-step flows, progress indicators, and instant feedback gave users confidence in their actions, reducing abandonment and confusion.
Research & Discover
The Primary research segment involves researching articles, news, online papers and other case studies that helped in figuring out detailed information about mee Seva and its services, which include both state and central authorities related tasks. By this procedure, we're potentially able to split the data that helped in strategizing the content.
The Secondary research involves a semi-structured interview with 3 individuals of different grades. The questionnaire is given below
How often you go to mee seva?
What do you feel about meeseva service?
Any recent situation in meeseva that frustrated u the most?
What is the usual waiting time to reach the staff?
Do you feel like doing regular basic tasks by yourself?
For what purpose you go to mee seva?
Do you feel mee seva is the best way to get things done?
Have you faced problems about payment system in mee seva?
How staff treats you or guides you through process?
Is there any situation that was faced by your grandparents(senior citizen)?
Do you have a tracking system of your documents?
Do you get your documents on given time?
About Project
The project aims to bridge the gap between government officials and the public by offering streamlined access to essential services. The app includes slot booking at nearby Mee Seva centers and providing users with information to complete certain tasks independently.
For of all, what is meeseva?
Mee Seva is a Government-to-citizen and citizen-to-Government service provided by the government of telugu states in India.
Design Approach - Building for Everyone
e-SEVA was envisioned as more than a portal, primarily designed for everyday citizens, many of whom are first-time users of digital public services. The goal wasn’t just to make a good-looking interface, but to create a system that felt trustworthy, understandable, and accessible to all, regardless of age, location, or digital literacy.
To achieve this, my approach was anchored in three key principles:
Clarity Over Complexity
Every label, action, and form field was stripped down to its simplest, most meaningful version—avoiding bureaucratic jargon in favour of plain language.Accessibility as a Default, Not a Feature
Large touch targets, readable typography, and clear visual hierarchy made the platform usable across devices and for users with varying levels of ability.Empowering the User Through Guidance
Step-by-step flows, progress indicators, and instant feedback gave users confidence in their actions, reducing abandonment and confusion.
Research & Discover
The Primary research segment involves researching articles, news, online papers and other case studies that helped in figuring out detailed information about mee Seva and its services, which include both state and central authorities related tasks. By this procedure, we're potentially able to split the data that helped in strategizing the content.
The Secondary research involves a semi-structured interview with 3 individuals of different grades. The questionnaire is given below
How often you go to mee seva?
What do you feel about meeseva service?
Any recent situation in meeseva that frustrated u the most?
What is the usual waiting time to reach the staff?
Do you feel like doing regular basic tasks by yourself?
For what purpose you go to mee seva?
Do you feel mee seva is the best way to get things done?
Have you faced problems about payment system in mee seva?
How staff treats you or guides you through process?
Is there any situation that was faced by your grandparents(senior citizen)?
Do you have a tracking system of your documents?
Do you get your documents on given time?
User Persona:
Ravi, 45, Rural Farmer
Goals: Pay utility bills and access land certificates without traveling far
Challenges: Limited tech knowledge, inconsistent internet access
Needs: Simple mobile interface, clear guidance, minimal text
Anita, 30, Urban Professional
Goals: Quickly apply for official documents during lunch breaks
Challenges: Has little time, expects fast load times and mobile-first flow
Needs: Efficient workflows, progress indicators, and notifications
Govind, 60, Senior Citizen
Goals: Lodge grievances and verify status without hassle
Challenges: Vision issues, low familiarity with digital forms
Needs: Large buttons, readable fonts, intuitive navigation
Wireframing:
Low‑Fidelity (Lo‑Fi)
Rough sketches of core screens: home/dashboard, service selection, document upload, confirmation
Focus on basic layout: navigation menu, search bar, list of services
Mid‑Fidelity
Add real content blocks and placeholders
Define flow patterns: search → choose service → fill form → submit
Include elements like progress bars and form validation
High‑Fidelity
Detailed grayscale wireframes: input fields, error messaging, mobile-friendly buttons
Annotated states for user errors, tooltips, and alerts
Style Guide
Once the layout is agreed, the visual identity is defined:
Color Palette: Soft blues and neutrals to evoke trust and clarity
Typography: Sans-serif for headings (clear hierarchy), simple serif or rounded font for body copy
Buttons & CTAs: High-contrast, consistently placed (bottom of forms or sticky nav)
Iconography: Simple line icons (for services like bills, certificates, grievances)
Spacing & Layout: Clear whitespace to ease scanning; 1.5–2x buffer around actionable items
Form Elements: Clean inputs with clear labels, placeholder examples, and inline validation
The style guide ensures consistency across screens and builds a user-friendly, accessible UI system.
Final UI Design
The polished UI takes all these elements and transforms them into an intuitive digital product:
User Persona:
Ravi, 45, Rural Farmer
Goals: Pay utility bills and access land certificates without traveling far
Challenges: Limited tech knowledge, inconsistent internet access
Needs: Simple mobile interface, clear guidance, minimal text
Anita, 30, Urban Professional
Goals: Quickly apply for official documents during lunch breaks
Challenges: Has little time, expects fast load times and mobile-first flow
Needs: Efficient workflows, progress indicators, and notifications
Govind, 60, Senior Citizen
Goals: Lodge grievances and verify status without hassle
Challenges: Vision issues, low familiarity with digital forms
Needs: Large buttons, readable fonts, intuitive navigation
Wireframing:
Low‑Fidelity (Lo‑Fi)
Rough sketches of core screens: home/dashboard, service selection, document upload, confirmation
Focus on basic layout: navigation menu, search bar, list of services
Mid‑Fidelity
Add real content blocks and placeholders
Define flow patterns: search → choose service → fill form → submit
Include elements like progress bars and form validation
High‑Fidelity
Detailed grayscale wireframes: input fields, error messaging, mobile-friendly buttons
Annotated states for user errors, tooltips, and alerts
Style Guide
Once the layout is agreed, the visual identity is defined:
Color Palette: Soft blues and neutrals to evoke trust and clarity
Typography: Sans-serif for headings (clear hierarchy), simple serif or rounded font for body copy
Buttons & CTAs: High-contrast, consistently placed (bottom of forms or sticky nav)
Iconography: Simple line icons (for services like bills, certificates, grievances)
Spacing & Layout: Clear whitespace to ease scanning; 1.5–2x buffer around actionable items
Form Elements: Clean inputs with clear labels, placeholder examples, and inline validation
The style guide ensures consistency across screens and builds a user-friendly, accessible UI system.
Final UI Design
The polished UI takes all these elements and transforms them into an intuitive digital product:
User Persona:
Ravi, 45, Rural Farmer
Goals: Pay utility bills and access land certificates without traveling far
Challenges: Limited tech knowledge, inconsistent internet access
Needs: Simple mobile interface, clear guidance, minimal text
Anita, 30, Urban Professional
Goals: Quickly apply for official documents during lunch breaks
Challenges: Has little time, expects fast load times and mobile-first flow
Needs: Efficient workflows, progress indicators, and notifications
Govind, 60, Senior Citizen
Goals: Lodge grievances and verify status without hassle
Challenges: Vision issues, low familiarity with digital forms
Needs: Large buttons, readable fonts, intuitive navigation
Wireframing:
Low‑Fidelity (Lo‑Fi)
Rough sketches of core screens: home/dashboard, service selection, document upload, confirmation
Focus on basic layout: navigation menu, search bar, list of services
Mid‑Fidelity
Add real content blocks and placeholders
Define flow patterns: search → choose service → fill form → submit
Include elements like progress bars and form validation
High‑Fidelity
Detailed grayscale wireframes: input fields, error messaging, mobile-friendly buttons
Annotated states for user errors, tooltips, and alerts
Style Guide
Once the layout is agreed, the visual identity is defined:
Color Palette: Soft blues and neutrals to evoke trust and clarity
Typography: Sans-serif for headings (clear hierarchy), simple serif or rounded font for body copy
Buttons & CTAs: High-contrast, consistently placed (bottom of forms or sticky nav)
Iconography: Simple line icons (for services like bills, certificates, grievances)
Spacing & Layout: Clear whitespace to ease scanning; 1.5–2x buffer around actionable items
Form Elements: Clean inputs with clear labels, placeholder examples, and inline validation
The style guide ensures consistency across screens and builds a user-friendly, accessible UI system.
Final UI Design
The polished UI takes all these elements and transforms them into an intuitive digital product:
